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  • RightNow CRM Suite

    The RightNow CRM Suite can be tailored to fit your needs.
    Our suite of on demand CRM software is made up of the three applications below. Several industry solutions are also available. Find Out How

    • RightNow Service™

      RightNow Service is built around a self-learning knowledge base. It improves customer service through a multi-channel agent desktop that includes phone, chat, feedback, web self-service, and email management.

      Find Out How

    • RightNow Marketing™

      Our marketing automation application allows you to proactively communicate with your customers and fully tap the power of the web and email to enable personalized communications.

      Find Out How

    • RightNow Sales™

      RightNow Sales provides a unified view into all customer interactions, whether they are used by sales representatives or your revenue generating service agents.

      Find Out How

    • Industry Solutions

      With thousands of successful client deployments under our belt, we took those industry-specific best practices and designed them into our solutions.

      Find Out How
  • Clients & Awards

    Clients & Awards
    Discover how RightNow's 1,900 global clients deliver exceptional customer experiences while strengthening their bottom line. Find Out How

    • Client Showcase

      Browse through case studies featuring RightNow solutions in action to learn about our clients' success stories.

      Find Out How

    • Client Awards

      Many of our clients receive recognition for their customer experience initiatives from industry-related, and even sometimes unexpected, sources.

      Find Out How
  • Technology

    Technology
    With little or no IT overhead, RightNow's on demand CRM applications deliver quick ROI and value through faster implementations, smarter integration tools, and increased efficiencies while satisfying the most demanding business requirements. Find Out How

  • Services

    Services
    RightNow has one of the highest client retention rates in the CRM industry, thanks in large part to our great employees and time-tested processes.  Our flexible service offerings are designed to put both of these to work for you. Find Out How

  • Company

    Company
    RightNow provides on demand customer relationship management (CRM) software that that helps our clients provide great customer experiences across all customer interaction points while reducing operating costs. Find Out How

  •  Top Questions 
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  1. New - Who does RightNow team with to deliver the Salesnet Sales Force Automation (SFA) software solution?
    RightNow Teams with SFA Strategies to Deliver New Salesnet Offerings, Services and Dedicated Support Bozeman, Mont., Monday, November 03, 2008 RightNow® Technologies (NASDAQ: RNOW) today...
    Date Updated: 12/23/2008
  2. What does CRM mean?
    Customer relationship management (CRM) refers to methodologies, software, and online capabilities that help organizations effectively manage relationships with their customers. We take a...
    Date Updated: 08/27/2008
  3. Is RightNow’s CRM software hosted or on premise?
    We are a on demand (software-as-as-service) software company. Over 95% of our clients are hosted.
    Date Updated: 10/15/2008
  4. How is RightNow’s on demand CRM solution priced?
    Our pricing starts at $100 per user per month. There are several factors that determine pricing that include complexity, contract term, and deployment method. Depending on the modules...
    Date Updated: 09/09/2008
  5. Updated - What do analysts say about RightNow?
    Gartner positioned RightNow in the Leaders’ Quadrant of the 2008 Gartner Magic Quadrant for e-Services Suites. Forrester ranked RightNow as a leader in enterprise CRM suites and...
    Date Updated: 12/23/2008
  6. How does RightNow’s Pilot program work?
    Try before you buy. You will know your customers are getting the information they need when and how they want it. Immediate results. We set measurable metrics on your terms. Ensure high adoption and...
    Date Updated: 08/27/2008
  7. How long does it take to implement?
    We offer our solutions on a SaaS model and our average time to deployment is 45 days. On average, RightNow clients are in production within 45 – 60 days of purchase. We deliver our CRM...
    Date Updated: 08/27/2008
  8. Updated - Will my other software packages work with RightNow’s CRM application?
    RightNow has a strong integration story. We have formalized (prebuilt connectors) integration with certain vendors (e.g. PeopleSoft, SAP, and Siebel) currently, and we also provide custom...
    Date Updated: 12/23/2008
  9. Where does RightNow play in the CRM industry?
    RightNow is a leader is the SaaS (hosted) CRM industry. While our roots are in the contact center, our solution is one of the most robust, full suite on demand CRM solutions in the marketplace.
    Date Updated: 08/27/2008
  10. What are your products?
    RightNow Technologies provides a number of products and CRM solutions to meet your business needs. Our products include RightNow CRM, RightNow Service, RightNow Sales, and RightNow Marketing. We also...
    Date Updated: 08/27/2008
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