What do analysts say about RightNow?
- Forrester ranked RightNow as a leader in enterprise CRM suites and midmarket CRM suites, and recommends RightNow for B2C organizations in need of a customer-service-centric CRM suite solution with a rapid time-to-value.
- Forrester ranked RightNow as a leader in interaction-centric customer service suites.
- Rob Bois of AMR wrote “RightNow Technologies revealed the August ’08 release of its software-as-a-service (SaaS) CRM suite, which concentrates on a number of new Web 2.0 features. With consumers expectations of the service they receive online skyrocketing, RightNow is helping its customers keep pace with the dramatically shifting online experience, with no investments in additional third-party tools and technologies needed”.
- John Ragsdale of the SSPA wrote “RightNow August ‘08 includes some very cool features that pay tribute to their B2C roots. It is surprising how much new functionality and infrastructure this vendor continues to deliver with their challenging quarterly release cycle. Congratulations to RightNow for such a feature-rich quarterly release. Great to see the original SaaS customer service vendor continue to add to their suite of agent and customer facing tools”.
- Datamonitor included RightNow in the highest category, “shortlist,” in their CRM for Higher Education Decision Matrix. RightNow had the highest score of all of the profiled vendors in four of the eight user sentiment categories, including product quality, customer support, service capabilities and client engagement.
